Check the bathroom sealing and clean the bathroom. Align all the chairs away from the table to make room for cleaning. Start dusting from an extreme inside corner of the room and work outwards. The most important task is cleaning and maintaining guest rooms and guest bathrooms. Make sure that all responsible cleaning staffs for super cleaning program perform their assigned task weekly or monthly basis following the schedule cleaning program. Once the maintenance work is complete, remove any residual smell of paint and varnish by airing the room. The required beds are pulled out and mattresses are turned out properly as per schedule. Prepare guest room for cleaning Hits: 52348 SOP - Housekeeping - Restocking bathroom supplies Hits: 34639 SOP - Housekeeping - Servicing guest rooms … Save my name, email, and website in this browser for the next time I comment. Clean bathroom walls using wet mop or sponge. The housekeeping staff contacts the supervisor to make sure whether to service the room. Keep the vacuum cleaner and other cleaning apparatus in the room. Clean it by dusting and wiping any stains. The tub release water appropriately and drain freely. The chambermaid’s trolley can be viewed as a large tool box on wheels to aid the hotel housekeeping staff. In there is no answer second time too, open the door with the key. Hotel Room Super Cleaning Procedure. Clean any dirty surfaces using soap and water first, then use disinfectant. Inspect the condition of bathroom slippers and bathrobe. To his best judgement, the housekeeping staff enters the room and continues with the usual housekeeping work. This site uses Akismet to reduce spam. Report any damage or requirement of tools or plants to the public area supervisor. Clean the carpet area, using vacuum cleaner. Since dirty rooms are one of the most common complaints from guests on travel review … If the room is still occupied by the guest, place the item such that it is safe as well as visible to the guest. Cleaning usessoaps, detergents, water, and microfiber to physically remove soil, dirt, and debris from surfaces. Replace amenities such as toilet roll, toilet block, shampoo, conditioners, and moisturizers. Not use guest room linen as a door stopper or for cleaning and dusting the room. The efforts of housekeeping speak for themselves. All furniture should be positioned according to the hotel floor plan. Keep the guest room door open while working. Report any damage spotted to the supervisor. Keep the life-saving and floating apparatus ready all time. Play a very light and soothing instrumental music. The order taker will input information to database to show each cleaning staff’s individual performance. Carry out the lift cleaning task early morning when the least number of guests are expected to use it. If the housekeeping work is in progress and the guest returns from outside, greet him and ask if the guest would like to return in some time. Finally, our housekeeping inspector verifies the room meets the CleanStay standards and places the Hilton CleanStay Room Seal with Lysol* protection over the door. Fixtures are always sparkling and shiny, without free of hair, unpitted, unscratched with water temperature flow according to fixtures’ markings and turn easily without visible rust. Ensure they the soiled linen collected into chambermaid’s trolley bags are sent to laundry. All surfaces and service areas are polished, cleaned, and free of spots, fingerprints, hair, spots, de-silvering, dust, cracks, smudges, and dirt. Check any broken tiles/pipes inside the swimming pool. Clear the dustbins near front office desk. Download our Exclusive 5 Weeks Self Study Waiter Training Course: F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology-Ebook, Hotel & Restaurant Job Training Guide (Exclusive), Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, Professional Waiter & Waitress Training Manual, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Download 5 Weeks F & B Service Waiter Training Course, Hotel Guest Room Super or Deep Cleaning Procedure, Hotel Public Restroom or Toilet Cleaning Procedure, Laundering Procedures in Hotel Housekeeping, Linen Room: Linen Supplies and Control Procedure. If requirement of maintenance is spotted, consult engineering department. Arrangement of appropriate cleaning equipment and enough cleaning tools. The housekeeping staff needs to execute cleaning and maintenance tasks at various places inside the hotel. Under this super cleaning program all rooms, service areas and public areas must be included and super cleaned. Wow!!! Maintenance of guest rooms: Adhere to enhanced cleaning procedures outlined by the American Hotel & Lodging Association’s Safe Stay Enhanced Industry-wide Hotel Cleaning Standards. Clean the toilet brushes with hot water for ten minutes every week. Linen Inventory & Distribution: Review par-levels of linen and make recommendations for fair distribution between room attendants. The staff considers the following points while loading chambermaid’s trolley. Thorough Hotel Suite Cleaning Process at The CL. Dust and wipe the telephone device, fax machine, Computers, and kiosks. Release it to the front office desk for selling. (The housekeeping department needs to honor whatever date they give, as it is the matter of revenue generation.). Ensure consistent, smooth and polish color condition of the grouting. Clean the water as soon as possible when required. Clean the room as previously directed Note: follow the bathroom cleaning procedure. Clean the lift using the appropriate cleaning liquid according to the wall material of the lift cabin. By the time I finished cleaning the hotel room, I'd worked my calves by stretching onto my tip toes to wipe down the shower, my thighs by squatting to tuck linens into the bed frame, and my abs … The furniture, carpets, flooring, and ceiling; everything needs to be kept extremely clean at any given time. The Executive Housekeeper or Assistant Housekeeper will be responsible for executing and reviewing the Super Clean program on a daily basis to ensure that the cleaning program is preceded efficiently and systematically. Wipe down shower curtain working from top to bottom with a dry cloth. Some hotels may be more visible in their cleaning procedures as well. The toilet and toilet floor are always free of hair, debris, scum, waste buildup, stains, discoloration, dust, odor, mold, burns, scratches, chips and cracks. Starting your search for a hotel through AAA … Clean the mirrors and windows by wiping them with wet sponge. Control pollutant discharges occurring from broken drainage or water systems of the hotel. Disinfecting kills any remaining germs on surfaces, which further reduces any risk of spreading infection. Avoiding to overload the trolley that may lead to any accidents. The same tips for sanitizing a hotel room go for the bathroom. Dust all the furniture in the dining area. In case the guest answers, ask politely when would he like to service the room. Remove any food stains from the carpet using appropriate cleaner. Remove leaves using leaf catchers. Sanitizing uses heat (i.e. Blinds and Drapes. The hotel company is also embracing an enhanced cleaning regimen to minimize risk and protect guests and employees through and beyond the COVID-19 outbreak. Open all the drapes and blinds for letting in the natural light. Keep the bathroom door open after cleaning. The tub stopper/strainer mechanisms operate easily and work properly. The following procedures are to be executed under the super cleaning program accordingly: Under this cleaning program, assistant housekeeper will assign one room per maid to be “Super There are various public areas frequented by the hotel guests. The wastebaskets are cleaned daily or whenever required by spraying cleaning solution thoroughly inside the basket. Empty garbage bags of the chambermaid’s trolley into the garbage receptacle. Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”. Click Here to Watch Our Free Video onHotel Guest Room Super or Deep Cleaning Procedure. Dust and polish any vases, paintings, and art pieces. Sanitize the telephone device, computer key board, and touchpad of the kiosk. Remove stains on the carpet and furniture. Add adequate amount of chlorine in the pool water. Such as: vacuum cleaners, cleaning cloth, all-purpose cleaner, metal hook, sponge, chrome polish, toilet brush sponge, scrubbing pad and gloves. Wipe properly to remove any unwanted odor and residue. The toilet must flush properly and the toilet seat must be fixed firmly with the caps in place, no leaks, or running water. steam, hot water and hot air) and requires at least 78°C or 171°F surface … With the aid of Mayo Clinic medical and technical experts, Hilton is rewriting its cleaning protocols to translate the best practices in hospital hygiene standards to hotel guest rooms. The balcony or the patio are the extensions of the guest room. Our housekeeping procedures specify a detailed cleaning … Fold clothes and either put them on the bed or on a nearby chair 2. The sink stopper is in good working condition. The following can help prevent the spread of coronaviruses and protect yourself and your members from becoming infected: 1. wash hands often with soap and water for at least 20 seconds; 2. avoid touching eyes, nose, or mouth with unwashed hands; and 3. avoid close contact with people who are sick. The Executive Housekeeper or Assistant Housekeeper will have to ensure that he/she has reviewed and released at least five rooms each working day and record properly the spot checking. Empty the vacuum cleaner bags and replace them with new ones. Medical … Rinse mops in light detergents and hang for drying. Observer the entire area to plan the work. Employee lifeguards to provide general safety check for swimming pool once a day during the operating hours. Objective: Create a clean and orderly atmosphere in the client’s room 1. Guidance for cleaning and disinfecting a public space, facility, or business to prevent the spread of COVID-19. The SOP for cleaning the guest room is given below. Our today’s hotel housekeeping training tutorial will be on Super Cleaning procedure. Use disinfecting wipes to clean surfaces in your room — paying extra attention to light switches, door knobs, faucets and remote controls. This trolley is filled with the supplies from the housekeeping supplies store at the end of each shift so that the next shift staff can access it immediately. If there is no carpet on the floor, sweep and mop it. Replace if required. The Executive Housekeeper will review the Super Clean program report at the end of each month and submit a copy to the Director of Rooms. Skip directly … By following the best cleaning and maintenance practices, the housekeeping staff can contribute to retain the satisfied guests as well as to generate new guests willing to repeat their visit to the hotel. Take the bed linen of appropriate size and place it on the nearest chair. This evaluation will be used to monitor individual progress and to identify areas of common weakness between employees to provide necessary training. Loading the trolley with adequate supplies depending upon the number and types of the rooms on the floor. The SOPs are as follows −. The dining areas need daily cleaning before their working hours start as well as when the restaurant staff requests cleaning. Scrub and finish the platform, bathtub, and basin. Keep the changing room door open when it is not occupied. Thanks for the useful information. Check bathroom doormat. Enhanced cleaning procedures: As mentioned above, we considered whether a hotel had published a cleaning policy but did not compare the specifics of these procedures. Take down blinds and drapes before cleaning windows. Return the keys to the security department. Clean the door tracks appeared on the floor. Implement the art of Arbosculpture to enhance the beauty of the trees and bushes. In case of checkout room, deposit the left guest items to the floor supervisor. Send the curtains to the laundry for dry cleaning. Keeping the rooms in a hotel clean … Keep the lawn grass in healthy condition by periodic cutting with the help of scarifying machine. In case the guest wants it later, acknowledge his reply and withdraw from the room. Leave the DND (Do not Disturb) rooms undisturbed. Mini-bar is vacuumed and cleaned as required. Assemble the furniture and place appropriately. Hand over the room to maintenance department for any painting, sealing, and repairing work required. 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