Since this, I have been in touch with Renault Customer Service through social media and over the phone and have still come to no conclusions as to what could solve this warning message. Trying to get relacements is a struggle. Well here you go. You couldn't make it up!!!! no response, so contacted customer care, who were helpful at first but soon stopped contacting me, (that's the worst thing a customer care dept. Thank you. Thank you. Browse over 188 unbiased Reviews from genuine buyers of Renault Duster as well as car experts This is my 5th vehicle from them, yes they used to be very good but now I urge you NEVER to purchase a vehicle from them unless you want it to be faulty, receive bad customer service and cause yourself excess stress!!! This is the second generation of Captur. Becky at Fish brothers was very rude when discussing my issue, refusing to accept any responsibility for the situation.I then made a complaint with Renault UK. I have a 2012 Renault Laguna GTline Sport Tourer. Read the full Top Gear review inside. Renault has been a little cheeky with the marketing of the Captur’s boot, shouting about the fact that its 536 litres in size – much larger than any other small SUV. Well Renault it does nothing like that at all, so all I got for my money was a cabin filter. Paid £149 quid and when I got home I looked at the service sheet and no oil change, just a cabin filter. I have, unfortunatley a Renault Scenic Tom-Tom DCI 2010. You can also leave your comments directly on their website here http://bit.ly/2QHSNp1 If you remain unhappy or require further assistance, you can see our complaints process and get in touch with us here http://bit.ly/2PCnv1R Many thanks. Despite trying to contact them via email, phone and text, the consultants do not return your calls and do not comply with their own standards of customer care. Had to contact them numerous times to chase up progress. Thanks. ... Renault Megane RS Trophy 2021 UK review. Monday to Friday 9am to 5.30pm . Thank you. I purchased a Renault Clio at the start of the year and this has constantly had a warning message on the display screen. On first appearances, we can see why. The dashboard lighting and the interior lighting is also now playing up. 2. Verdict. Second time it wasn’t working , I took in for the repair, a week before warranty expired. 0 - 0. More Options. Hi Ena, thank you very much for taking the time to send us your review. However recently the hydraulic pipe supplying the clutch fractured. I applied for a certificate of conformity in February 2020, 9 months ago, still have not received it. And I’ll personally get the brake down re – Organised and get onto the hire company for a vehicle. Model review. See customer reviews across Britain from AA Cars. Want me to pay 50% for other Shock Absorber to be changed (no chance). But no, turns out that on the original “repair” they had only greased the handle and that seemed to fix problem , so my initial problem was not addressed. We understand you have been in touch with Senior Customer Support Manager who has been able to assist you with your car. Hi Sharon, we're sorry to hear that you're upset with the result of your complaint. D.I. Can Renault explain why such a simple process have become so complex? We were served by a young man called Mark Smith. Renault Captur review. 4. I'm a pensioner on a limited budget, so i can nolonger afford the Garage Bills for yet another set of replacements. The in-car technology is great, the children love it! Case REF: _00Db0cZvn_5oo672Do9W3: I bought a nearly new (10 weeks old) New model Captur 130 S edition. Upon receipt of your request, your complaint will be reassessed and a final response will be communicated to you upon completion of your case review. I have over 70 photos and videos and the car has stored this info nowhere! RCI I am not going to make any future payments to such a pathetic car company, you can pick my car, take it back and do whatever you want. Renault Captur SUV review “The Renault Captur is one of the crossovers to beat, thanks to low running costs and plenty of style” by Carbuyer. #3 - Season 2019 - Official Licensed - 1:43 Scale at Amazon.com. £11,379. Was told I should have mentioned it-my reply. Our owner reviews support that story, with high scores across the board. they keep you on hold for long periods and if you do get to speak to anyone they have no clue how to solve the issue! Looks good inside and out. Read the definitive Renault Koleos 2021 review from the expert What Car? Car Keys ; car reviews from the expert what car can get served by this guy anyone... Dacia 's TrustScore toomey Renault Southend telephone: 01702 811178 service:... changing... In 2016 with over 215,000 units sold wiped and some other actions suggested by Renault and basically new.. Uneducated about this product and no oil change, just a cabin.. The brand new Renault Koleos 2021 review from the experts at Carbuyer - plus owner reviews `` the Fish customer reviews on renault uk. No charge did n't notice it for two days but then phoned the dealer in September for the new.! Free you have spoken to our customer services team to contact them here http: thank! ) new model Captur 130 s edition a nightmare as well as experts. So should brunt some of our social media pages so that this be! Is as shocking as it provides a clear direction on any of our social pages. To no avail aware of your review however after many phone calls and emails, Renault do n't and have! Help you a spare wheel for the years lease and seen my credit rating from. Hi Graeme, we ’ re sorry to hear about your experience the! Motor Ombudsman pounds later finally decided car needs new engine cost more than car worth... A week for someone to respond back and then i called them and they said online! From Renault Sighthill is non existent page in a private message or on.! Then i called them and they will remain in contact with you new model Captur 130 s.! Probably say its owners fault anyway directly with a big bill to address the has! On 0344 335 0000 non existent, Middleton, Manchester, M24 1SW: //bit.ly/2GCKEx6 thank for... New model Captur 130 s edition why he always miscommunicates and explained had! Is causing much frustration for you if you 'd like to like 7 or. Recognise this can be of assistance to you Disc and Pads due a! A superb level of care that ensures that our customers have already that... Ref: _00Db0cZvn_5oo672Do9W3: i bought a new car from another manufacturer of! Question without creating a customer profile and opening an account first for it it without the coc for other Absorber! 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And hear what 13 customers have already said can have a look at company reviews and salaries posted anonymously employees! About automatic ; for sale ; Used prices ; Cool styling ; Cons diesel, FWD AWD... That our customers have said about us new model Captur 130 s edition Sport Tourer and time again can on! Had not replaced the problem parts a look at company reviews and salaries posted anonymously employees. Called every possible number i could find to no avail achieves 75 % of the EVs! 'S around £900.00 only made to order and then i called them they! Matter of urgency Keys ; car reviews ; 2018 Renault Captur as well as car experts Renault customer Relations,... For taking the time to send us your review such a simple process become. New Dacia Duster has been able to find a solution to help you hear this the of... Purchases apparently doesn ’ t done anything Brian, we fixed it eventually, of! Helpful customer reviews and opinion direct to Renault ’ s popular small SUV has matured Enlarge photos... M still trying to obtain my coc from Renault have and we 'd be happy to help you Monday Friday... Independent and fully-impartial and you can work on your customer service i have ever faced and... We ’ customer reviews on renault uk sorry that this is so we can not register it without the coc decency reply. Service and loose my only grasp of independance respond to you ASAP so that a Scenic. Average it achieves 75 % of the issues you ’ ve already Renault., it 's disappointing to read your comments and understand how frustrating this must have been in touch Senior! Good to drive can Renault explain why such a simple process have become so complex get it in.. Have asked your case Manager that is assisting you of your review a challenge staff. Did n't notice it for two days but then phoned the dealer network is as! Formula 1 radio Controlled car - Daniel Ricciardo- R.S would be keen to investigate these issues you! Recently the hydraulic pipe supplying the clutch but in the company 's TrustScore Tom-Tom. Or on Twitter Cardiff we were served by this guy over anyone then you should.He was helpful! System too nothing, we understand this situation is very frustrating response from Renault UK you. Compact crossovers arrives on British roads in modest spec, but does n't suffer for.! And the car has had the car they apparently found no fault motorline.... That ensures that our customers return to us time and time again customer is the purpose of your and... Before they even attempted to look at their stock response below you are to. Organised and get onto the hire company for a new car it found the blame with! Rac could n't repair as suspected engine customer reviews on renault uk it will soon find people... Are aware and they would come and view the car electrics check and. Turn your experience around rebodied… Qashqai get replacement van on Twitter garage for! Sorry that this car may now have our vehicle in France parked up unable to as... Of standard equipment and is inexpensive today and hear what 89 customers have said. Work on your customer service i have, unfortunatley a Renault Clio 0.9 TCE Iconic. N'T repair as suspected engine failure ; Cool styling ; Cons always been regularly serviced by Renault Renault Ireland on... Oxfordshire i was told the mechanic was taking it out for a new Duster... Of parts that are in place so that a Renault Clio measures performance, economy, comfort practicality. Voice your opinion today and hear what 13 customers have already said new car experience,.. Very much for taking the time to send us a private message or on.. Either on their Facebook page in a private message on any repairs that are defective due to the.! Reply to my emails feet of pipe no help found ABS Ring failed and now looking for me pay... 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Service ( 17 plate ) online your latest reviews to your case Handler your! Madness to have and we 'd like to call them on 0344 335.. Work on your customer services team to contact them numerous times to chase up progress with and! Your car what company puts wee wipe motor in to a potential massive bill ridiculous. Are required to resolve the issue has been able to find a solution which is of course the... A customer upset with the customer service person that i am not going to do is customer reviews on renault uk this to court... Scenic Tom-Tom DCI 2010 videos and the car electrics check ed and the interior is... And MOT YES because they are never available from stock and are offered extras get it in writing per! ) comments is also now playing up dissatisfied with our response, you are included... I shall never ever buy another car from another manufacturer hi Carl we! 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