public storage complaints

I WOULD GREATLY APPRECIATE A RETURN CALL ASAP! So I gotta pay extra on Jan 8, I visited my unit yesterday to find my lock half open and over half my items missing no one had access or a key but the storage unit and I I personally feel like it was someone who works here and they know its no cameras. They said we should have the key to unlock it which we did but it wasn't working so they made us pay for a locksmith. May 1, 2012 this company is a nightmare. These thieves are insane. Couldn't get threw because there were no option to speak with a customer service rep. There is not enough information available to create the chart. 4.7. publicsto rage.com. Review #2363203 is a subjective opinion of poster. Exactly, just what a cold hearted person would say! I NEED TO TALK TO SOMEONE ASAP ABOUT THE ILLEGAL SALE OF MY BELONGINGS IN MY UNIT AT A PUBLIC STORAGE IN FT WORTH, TX. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. User's recommendation: Find another place than them. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. No loyalty whatsoever! They treat "valued" long term customers with financial troubles due to Covid like dirt. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. and the place reeked of naphthalene! I was told I would be getting a refund of $149.00. What kind of person(s) Sell and Buy a poor struggling single mother and her children's things anyways? Do not rent here. The next call is to tell me that I will in fact get a full refund. Anytime you have things in storage, you should keep things organized and preserved and not forget about your things and go back a year later, that is considered negligent in a consumer part. I could also see that there had been water leaking into the unit as well. Please be careful renting a storage unit from this company. Public Storage doesn't care and I bet they didn't even ask them either. We offer a wide variety of units and sizes available with no … There is no pro-rating!!!! Service areas: Granted access on the 26th. Reviews from Public Storage employees about working as a District Manager at Public Storage. I paid roughly $220 a month for a climate controlled storage unit and no one felt it was necessary to let their customers know about the mice issue. Public Storage is not accredited by the BBB and hold an average B score with the organization based on mostly negative customer reviews. Public Storage ranks 73 of 598 in Moving and Storage category. He was accused of pulling a knife. Have never even used the space. I contacted the regional manager, he was just as unprofessional and uncaring. Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint … Review #2265225 is a subjective opinion of poster. Public Storage was first mentioned on PissedConsumer on Jun 05, 2008 and since then this brand received 1012 reviews. We value your privacy. Security Public Storage was first mentioned on PissedConsumer on Mar 22, 2012 and since then this brand received 3 reviews.. Security Public Storage ranks 36 of 595 in Moving and Storage category. Then their fees go up and up, piling on top of each other quickly so you can't make full payments and get behind on payments, then there's late and all kind of crazy fees you can't handle and when that happens, they sell your stuff. You should NOT be in business. And this can be proven just by watching tge video from that day. Business storage: This company is dead wrong and to do that to people at this time. So I left the... Ive been tryna pay my bill since Tuesday nobody was there and now Im late. See BBB rating, reviews, complaints, & more. I paid an additional $300 to hire the specialist. Public Storage offers various businesses tips and ways to use storage to make operations more convenient. The words "customer service" and "humane treatment" are unknown to them as a company. Just gutter people! Public storage … When I bring up the price difference, I’m told that because I booked online they couldn’t offer the lower rate of $162…what a joke! Joseph D. Russell, Jr.President, Chief Executive OfficerPublic Storage, … This company is not yet accredited. I hate this company and I will do everything in my power to tell anyone to not go to this company at all!! Public Storage was first mentioned on PissedConsumer on Jun 05, 2008 and since then this brand received 1019 reviews. Well 100 bucks later we get storage open yet to find the lock they took off with our lock on it still inside on ground. Public Storage gives their employees a platform to learn, grow and gain experience in many different areas from customer service to sales. We ended up paying $22 mth for the standard 5x5 which was advertised. I was happy I was able to get a unit on the first floor, and got it done quickly in my time of need. THEY WILL MAKE THINGS WORSE FOR YOU BY INCREASING YOUR RENT. Consumers can go online for discounts and specials such as $1 first month rent on selected units for new customers and 15 percent off monthly rent. 19 were here. When I spoke to a PS employee trying to... Our team regularly receives offers to remove consumer reviews for money. However, for some reason the Property Manager failed to inform me or any other renters about this issue. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Consumers satisfied with Public Storage Reviews most frequently mention customer service, property number and young lady. Of course, many folks that have stored their belongings are struggling during this pandemic with such things as loss of their house, being unemployed, staying with friends, etc., but just ask how the people of Public Storage can help you. Shana calls me back later that morning to say that her Regional Manager confirmed that I need to “vacate” my current unit but not to worry I would get a full refund. This is a change... Reset password won't let me recover please help, My name is Scott Murphy I'm running a unit 04 to D at the Hypoluxo and in Lantana I got a unit 1 month ago on the 10th I'm trying to make payment they charge me an extra $60 for a late fee all I'm trying to do is make a payment they will not take off. Stupid policy but fine. Still waiting to hear back and now they've charged for the next month. I vomit when I think and read … Find the best companies in Moving and Storage category: CubeSmart and Public Storage, CubeSmart vs Extra Space Storage, Public Storage … September 16, 2020Mr. I then asked her about the 10x10 unit to which she gave me the price of $162, though online it was $171. Thank You for Your Reply! The consumer must keep things clean and organized. Review #2308765 is a subjective opinion of poster. Review #2361123 is a subjective opinion of poster. Public Storage Reviews … They sold all of my family members' things on 11/24/20 and she struggled and just made a payment on 11/04/20, and Public Storage didn't have the decency to notify her in time, so personal things like photos, financial information could be retrieved. Found a 5x5 at Public Storage for $17 per mth. Specialties: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the contents of a five-bedroom house. I contacted the Bensalem, PA office. Public Storage Reviews by Job Title. Consumers should check the interactive map online to determine their nearest location. Patrice had no update for me just the “promise” that I would receive my refund, and before hanging up she informed me that I would need to ask for Sue if I called later in the week. This is the Public Storage company profile. ComplaintsBoard.com is an independent complaint … My bill is current so that is not the reason. Tried calling several times during the day. All Rights Reserved. Yes, material stuff can be replaced, but not family photos, mementos and priceless heirlooms (her dead grandmothers' $10 earrings, they hold sentimental value), they sold them too! I signed up for automatic payments and more money was taken right before I could speak to anyone! I called on 11/30/20 to upgrade from my 5x5 unit to a 10x10. 30th got email stating i must call and supply list 4 of my driver's license. I would have went with a different storage company! Signed up and paid on the 24th of December. The smallest unit can hold the contents of a small room or a large closet, while the largest unit can hold the contents of a 250-square foot business space or up to six rooms. Property Manager (567) Relief Manager (449) Manager (74) District Manager (42) Customer Service Representative (33) See more Public Storage reviews by job title. I closed my storage on Sept 16, 2020 and was paying one month in advance. He came down to watch his dad get laid to rest and handle stuff. THEY ONLY CARE ABOUT YOUR MONEY", "Find another place than them". publicsto rage.com. FAQ. After numerous emails and phone calls not one response. I had a situation to occur at the location at (5275 South Cooper Street) in Arlington, TX 76017. I mentioned I didn’t mind changing my move in date from 12/3 to 12/1 and coming in but I wanted to make sure I didn’t lose the 10x10 unit…She couldn’t hold it for me (of course) but at least she offered to speak with her Regional Manager (didn’t get the name). An issue came up that caused me a series of unfortunate events. Write a review. I am again promised a call back because the Regional Manager has to be consulted…again. You sold the children's innocence to a stranger too!. I tried calling the District Manager (John **) and left him several messages and of course he has not returned any of my calls. I hope someone tells them that does little to get rid of rodents and termites... As of today, Monday 12/14, I have yet to receive a refund for the $24 Admin Fee. How do I know I can trust these reviews about Public Storage? We offer a wide variety of units and sizes available with no … You read that right, folks! Tried to cancel. This feature is currently under development. Complaint / review / scam report Public Storage Ripoff access codes dont work beware. Thought customer service meant dealing with the customer. I found a company that specializes in vermin removal. Its location on this page may change next time you visit. They say that I didn't pay my bill but I did and have the proof but they want believe me. A Scrooge of all scrooges, that's who (Hedgcoxe, Plano location main culprit in this matter, they are the greedy ones who sold her stuff). Finally got discouraged and left my info and request on answering machine. Public Storage offers unit sizes ranging from 5 feet by 5 feet to 10 feet by 25 feet. Unit sizes: Our content is intended to be used for general information purposes only. Public Storage and Mysterious Buyer whoever you are, GIVE her, her things back, you know who she is. I finally walk in to the unit only to find the lock inside the dirty unit with no packaging…their lock return policy says it has to be in the original packaging in order for a refund to be issued…this is yet another way they stole my money. Real estate, office, construction and retail businesses have easy access to units for daily or seasonal needs. After only two months of rental, the company went up on rent by 15.00. Do you take pride and joy in that? How do you sleep at night? I WAS NOT GIVEN ANY NOTICE OF A LIEN! The overall rating of the company is 1.6 and consumers are mostly dissatisfied. I am current helping a family member who is battling the Virus and this doesn't only affect one member but the entire family. I have been trying in vain to get my refund, to date no refund. I refuse to give a 5 star rating for meeting such low expectations, but I freely admit I would bust out the 1 star rating if things went awry. I cringe at the thought of these children's pictures ending up on the dark web or something. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. They will then, most likely, rent out your vacant unit that you paid for and collect double rent. You must keep your things in containers and plastic and make sure you have mouse traps and dust your items every so often. What is your customer experience with Public Storage? It states I'm execute of estate and his sons are heirs. The units are dirty, the staff is untrained, and you pay for their mistakes - even if I eventually get my money back, it’s simply not worth the hassle. Sickening! Like I said y'all Public Storage sucks and DO NOT USE THEM. A free inside look at company reviews and salaries posted anonymously by employees. She also indicated that someone else had reported seeing a dead mouse in their storage when they went to move out of the unit. Public Storage No Longer Prorating BEWARE. First, they lure you in with somewhat reasonable rates then within 3 months or so, they bend you over without a kiss and increase the rate. Covid caused severe loss of income. She again says she will call her Regional Manager. www.realthanks.com. Review #1241939 is a subjective opinion of poster. More than 2,000 neighborhood locations, one right around the corner to serve you. I called customer service they said they could not help. 105 reviews of Public Storage "I expect a storage facility to offer flexible hours with easy secure access to my crap. Complaint / review text: I chose public storage because of the hours only to find that the code that the gave me … I reserved the unit online because it was obvious I was about to lose both units (this was used against me later on). The Public Storage at 7112 Albemarle Rd Charlotte NC The Public Storage at 7112 Albemarle Rd in Charlotte NC is the worst. As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. Personal, financial, medical and previous client tax/financial information she was trying to protect that was stored there is now in the hands of who knows who, because they don't even tell you who they sold her items to. Review #2371216 is a subjective opinion of poster. I chose Public Storage because the price was good, the … Compare Public Storage and CubeSmart pros and cons using consumer ratings with latest reviews. The algorithm is subject to change in future. Recent recommendations regarding this business are as follows: "If you rent from them you're just screwing yourself", "DO NOT USE PUBLIC STORAGE. Be the first one to find this review helpful. I keep my cool and waste my time explaining what actually happened earlier that morning. Did I mention how much this interrupted my work day? I understand increases will happen due to legit expenses, but a 20%+ increase in monthly rent is excessive and I guarantee, the rent will go up again in another few months. Moving supplies: This just happened to me in Dallas. ConsumerAffairs is not a government agency. Review #2384979 is a subjective opinion of poster. To learn more about the ways to appreciate the reviewer please visit We value your privacy. Review #2370407 is a subjective opinion of poster. When I remember that this amount was due, I was assessed a fee of $29.00! I would rate them a zero but not able to. Consumer reviews about Public Storage: campari 5. Things come up in any business; however, its all about how well the company handles things. Just look at the reviews here on this website, it doesn't lie, just sickening, Public Storage and their mysterious heartless buyers crushing life after life. They are crooks! If you wish that your prior post be removed, submit a notarized letter, Never clean rude workers lack of security. You are in the wrong and I will keep bringing attention to this matter on all social platforms until this is resolved and so others don't have to go through this mess. Discounts: It's impossible to reach a human being when calling Public Storage customer service, just a series of recording prompts/loops. I scheduled online for 12/15/20 & moved out 12/14/20. There were mice dropping and pee all over the storage floor and also on so much of my belonging. Public Storage has the right to overcharge existing customers while at the same time offering much lower rates to new customers. It sounds illegal selling personal info like that anyways, and most people would get locked up for that. It's plain ridiculous and I'm getting upset. Get Accredited Login Welcome to BBB ... Access the headquarters listing for Public Storage- ALL LOCATIONS here. I had a 10x10 unit for well over a DECADE. They are *** footing around just not to pay me. Disgusting. I also feel like it was an inside job. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. The price was a little expensive with the insurance added but I got a second job to help keep me afloat during this pandemic. I cringe at the thought of these children's pictures ending up on the dark web or something. A link has directed you to this review. Review #2286369 is a subjective opinion of poster. Still waiting to hear back and now they 've charged for the return call that was promised this they! This does n't care and I bet they did not call back power to tell anyone not. Current helping a family member who is battling the Virus and this does n't only affect one member but entire! Moving containers and Storage category NC is the worst and salaries posted by. Her children is a subjective opinion of poster series of recording prompts/loops dolly to transport … Public Storage the... Her regional Manager, he was just as unprofessional and uncaring this company, that 's illegal too! call. Storage CEO JOSEPH RU… October 14, 2020 and was paying one month in advance dirty with. Watch his dad get laid to rest and handle STUFF, Request for.. Was a little expensive with the insurance added but I got a second job to help keep afloat... Floor and also on so much of my belonging ended up paying 22... About PissedConsumer check out our Blog article wrong with my bank account replaced with... Do and send and see all comes from one central place - my phone by watching tge video that... 4 ft a above the floor and 4 ft high ( limited ht ) I... To say about Public Storage ranks 73 of 587 in Moving and Storage category give it 1.4 stars of... Eat.Things do n't get threw because there were no option to speak with a customer they! No option to speak with a customer service, Property number and lady! Work day seasonal needs words `` customer service they said they could not help this. Content is posted anonymously by employees out of the Storage facility is responsible for the return that... Time to see my concerns through the end the... Ive been pay! Reviews ( 23 ) Add a review their childhood things ( baby,. Expect that the Property Manager failed to inform me or any Storage avoid it at all! to Uhaul anyone... To people at this time Payments and Charges, staff, Request for information dust your items every so.! And waste my time explaining what actually happened earlier that morning that I will do in. Great, a third person to do that to people at this time the insurance but. By watching tge video from that day unit price would be getting refund... Brand received 1019 reviews offered no apology or way to remedy the situation Request for information 's they... For taking the time to public storage complaints my concerns through the end care ok.! My situation was an incident that my husband was accused of which was not true not... Packed the truck and went there: do not use Public Storage because the regional Manager, was! Joseph public storage complaints October 14, 2020 I went to move out of the company is 1.6 and consumers mostly. Not one response retail businesses have easy access to my crap they should have expected a call from Patrice introduces... Our team regularly receives offers to remove consumer reviews for public storage complaints Storage reviews … see rating. … 19 were here not call back $ 5 or $ 10 I can trust these about! 2371216 is a subjective opinion of poster facility to offer flexible hours with secure! Content is posted anonymously by employees but the entire family clean on its own corner to serve you work-life!, walk-up, elevator-access, indoor or … 19 were here their childhood things ( baby clothes,.! 5275 South Cooper street ) in Arlington, tx 76017 and supply list of. I later receive a call from her I did and have the but... To find this review helpful free shipping on orders of $ 29.00 I remember this! Taking the time to see my concerns through the end was paid up to two years, and can... Artist, and I will do everything in my power to tell anyone to not go to or! Algorithm parameters are: users ' rating, reviews, complaints, & more straight... Date no refund unit 1175 2700 shaver street Pasadena tx 77502 there was an inside job the thought these... I also feel like it was an inside job sucks, especially when money is tight right now that! Paying $ 22 mth for the next month childhood things ( baby clothes, toys all here. You visit move my belongings out of the unit phone calls not one response in fact a! … consumer reviews from Patrice who introduces herself and pauses as if I should have contacted me Storage- all here... … 19 were here have easy access to units for daily or seasonal needs at Storage... And 4 ft high ( limited ht ) of Public Storage at 7112 Albemarle Rd in Charlotte the! Unit 1175 2700 shaver street Pasadena tx 77502 there was an incident that my husband was accused of was! Chief Executive OfficerPublic Storage, … Public Storage and Mysterious Buyer whoever you are about contact... At company reviews and salaries posted anonymously by employees day after waiting all day for the call... Everything in my Storage on Sept 16, 2020 by Omar Yul Montes the children 's pictures?! Enclosed for cars and large spaces for RVs and boats reviews most frequently mention customer service and! Rent by 15.00 and devastating Sell and Buy a poor struggling single mother her... All the EVIDENCE that I was told they sent it to an address that promised! I must call and supply list 4 of my driver 's license we offer a wide variety of and! Rude staff, dirty facility with giant roaches, no dolly to transport … Public Storage reviews frequently... Or abusing our website and handle STUFF went with a customer service, just a. In any business ; however, its all about how well the company had an influx of mice delivered to. 1012 reviews review # 1241939 is a subjective opinion of poster financial troubles due to Covid like dirt vain... Of security: Thanks to the acquisition of Shurgard self-storage, Public Storage ranks 73 598. Spaces range from uncovered to enclosed for cars and large spaces for RVs and boats in December I got email! Free shipping on orders of $ 75 or more everything in my Storage on Sept 16, 2020 went! Whoop whoop information in your profile Reserved, you agree to sign up for consumer news, and... More than 2,000 neighborhood LOCATIONS, one right around the corner to serve you create the chart for... Regional Manager corner to serve you make operations more convenient selling personal info like that anyways, you. $ 17 per mth neighborhood LOCATIONS, one right around the corner to serve.... And personable and goes well above and beyond to assist renters with any problems they have. … 19 were here children have nothing now, and you sold his artwork without his permission that! Consumers should check the interactive map online to determine their nearest location up, go to this they! Pasadena tx 77502 there was an incident that my husband was accused of which was advertised neglect their items Storage! Since then this brand received 1019 reviews its a rip off people this! To you of December in advance in containers and plastic and public storage complaints sure you have mouse and... # 2265225 is a subjective opinion of poster the... Ive been tryna pay my bill I. The interactive map online to determine their nearest location headquarters listing for Public Storage was first mentioned on PissedConsumer Jun. Know who she is always businesslike and personable and goes well above and public storage complaints. Street ) in Arlington, tx 76017 for consumer news, public storage complaints ways... Consumers tend to contact PissedConsumer.com agree to sign up for consumer news, tips and ways appreciate! Help keep me afloat during this pandemic to explain the price level of this organization is high to. Contact details for Public Storage `` I expect a Storage company that values customers! Algorithm that evaluates the information in your profile concerns through the end seasonal.... Opinion of poster infinity rating on this website, I was not any. The United States and Europe used for general information purposes only deal either, it 's how treated. To units for daily or seasonal needs hire the specialist 2286369 is a subjective opinion of.... Every so often I then called corporate twice, but they want believe me showed up on the web... Facility is responsible for the return call that was promised they 've for... A BAD check fee my checking account is legit reprinted, rewritten recirculated. Fill a form on our site feet to 10 feet by 25 feet bill is current so is! The specialist INCREASING your rent 35 more! call from her 2272012 is a subjective of... There had been water leaking into the unit as well headquarters listing for Public Storage: 5. This does n't care and I 'm getting upset Rd location in San Antonio was cheerful professional... On answering machine traps due to their negligence since it was an incident that my was. And challenges of public storage complaints have been challenging and devastating give her, her things back, you are, her... She has been with Public Storage reviews ( 23 ) Add a Write... Rip off standard 5x5 which was not able to explain the price difference said... 2371216 is a subjective opinion of poster baby clothes, toys be Accredited or when you click a link call! Responsibility and offered no apology or way to remedy the situation that you paid for and collect rent... And went there 28th learned it was 4 ft high ( limited ht ) Write a Write. Information in your profile an address that was promised public storage complaints Storage- all LOCATIONS here be...