airasia refund issues

Its been TEN months..I havent received my money. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. You can read the full FAQ on the AirAsia X Travel voucher here. I have been almost 2 years trying to get any money back in my bank from them. Is this your company? Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. There is no flight reschedule refund option. The current primary support channel for AirAsia is the AVA Live Chat. I am very close to reaching out to the legal authorities regarding this case. Departure scheduled 27th March, 2020. My trip was cancelled and I requested a refund in June 2020. They promised they Was your issue resolved? Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. AirAsia AVA on WhatsApp: +60 11-3516 5078. AVA will greet you and present a menu. #FOOD AirAsia Food : Singapore After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Ignore it. I submitted my request last March 3,2020. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Desired outcome: I just want to ask an update regarding your case cause I have the same problem as yours. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. My account with them is just useless!! Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. They have not refunded my 2020 cancelled flight. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. It is now May 2022, still In progress. Or is the status still in process? And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Hotel-only Booking. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. We travelled under fresh tickets after full payment. Chat BO is not able to help because return flight had reservation changes ( same PNR). The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. They keep you going and going and never give you a refund. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). WHICH IS BETTER: Exchange Money or Use ATM Abroad? [protected]. You clearly have not gone through this process yourself. it is still on process sa my cases ko. am i being duped? Its been 14 months. Air Asia doesnt appear to understand even basic customer service. Submit a complaint to AirAsia and receive as much as 600 per passenger. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. My Cases Articles Booking Cancellation & Refund In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. But seeing the horror stories here highly discourages me from proceeding! Id like to have someone to please review the performance of this guy. The 3months cover that they have emailed was not applied in their system. AK0010 We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. But before anything else, it is important to highlight that not all bookings are refundable. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Kita jaga kita, we will update if there is any new update from AirAsia X. they dont intend to refund thats why its hard to contact them . The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! They act like theyre going to give you a refund. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. Update: Refunds take a lot longer these past several months. Ayaw lang nila mag refund and its the WORST airline. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. However, this also led to some unfortunate consequences to its customers. 27th January 2023 (Friday) He has three passions in life: social media, travel, and movies. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Desired outcome: AirAsia X Flight Cancellation and No Refund Issue. Horrible!!!!!! Dont fly them. o One (1) or more guests did not board the flight (s). Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. I have been waiting for their refund for a year now. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. May I ask if it is the Air Asia credit card or your bank credit card? Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. - Case id 120478040 - want to cancel and take refund of my booking d552m. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. A new menu will appear. or do I need to check-in to be able to request a refund? Able to use credit account on Airasia flight booking. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Anong no. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I would like to ask if you were able to transfer your refund to your debit? Hope you can help me with my problem thank you false AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Airasia did not refund my money after they cancelled my flight. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Desired outcome: air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. I am livid!!!! I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. Ive been following up 20 times and Im so tired of it. I have been checking my case and the status is just IN PROGRESS. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. If yes, how did you do it? We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Essay, Pages 3 (570 words) Views. This is illegal and unethical. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. There were around 59 baggage that still in chennai. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Thank you. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. May I ask if you took your case further with legal action and if so was it successful? Here is my booking number RQ3RVR. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. thanks in advance. I need a confirmation email of my cancellation request. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Horrible. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. During the debt restructuring, the group offered travellers travel credits in lieu of flights. We had notified them that she could not negotiate stairs. Thank you for answering. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . Even left my celfone overnight with that live chat. Cant seem to find the option in AVA. No progress and cant even hold a person who can give a solid answer. Where is my refund airasia? Thanks! I tried to contact Airasia but nobody answers. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Thank you. I tried using BO but its useless he cannot help me with my request. GetHuman8130376 AirAsia Jan 28, 2023. It promised refunds for flights they canceled during the pandemic. While waiting, follow us on these channels. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Log in In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. Zen Bros Media (002759663-P). sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. Instead, type REFUND. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US hope you get your refund soon! They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly hi, unfortunately, I wasnt able to transfer it to my credit card. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. I still don't have refund. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Hi Roger, did you get your refund already? KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. DO NOT FLY WITH AIRASIA! LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Its been 6 months. 3. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? I can communicate in English and Mandarin well. Unlike other airlines, even mga big international airlines. Bisher von 2 Kunden gesehen. You cannot just up and suggest the cancellation of flight tickets. On desktop, you can see AVA right away. He has been a Board member of AirAsia X since 2012. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Is there any way that i could transfer it to my Debit Card? Till today, payment is not received and refund request cancelled as well. On the lower right corner of your screen, just look for the floating button with a female avatar. I understand there is a delay in the refund due to the pandemic. Tnx. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Refund needed. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Have you heard any official updates from AirAsia? Thank you! On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. I cant get a refund either!! And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Are there any actual stories here of Air Asia refunded a customer? I WANT MY MONEY BACK. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Not resolved. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Wala kasing makausap na totoong tao laging si AVA haha. Tap on the floating AVA button on the lower right corner of your screen. Also, if you wish to go to live chat, youll be waiting forever. I asked for a managers full name but they wont disclose. I requested for full refund. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. You can cancel your flights prior to departure not right before but more than . This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. No refund whatsoever?? We requested Feb 2019. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. November 25, 2021 @ 1:01am. Hi, were you able to get your refund? However, there are instances when you will be able to get a refund. Youll be asked if you would like to proceed. However, 10 months is ridiculous. I dont know how long to wait. Very bad service. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Air Asia. air asia is the cheapest airline but the hardest to refund the booking. Same reply all over again stating that Refund is in Process. I have an issue with AirAsia too. Hi! AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. I need your help to process refund ASAP to a duplicate booking caused by your online app. Jan. 28. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) | 93 comments on LinkedIn In my view, its equivalent to theft. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Your Credit will expire 2 years from the date you received it. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Case id [protected] - want to cancel and take refund of my booking d552m. [Reference: P4F7NZ], As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Hi. hnliches Problem wie bei 329 anderen. Copyright 2022 The Poor Traveler Itinerary Blog. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. This copyright applies to all posts, images and pages of this website, unless otherwise stated. Till today, payment is not received and refund request cancelled as well. Choose YES if everything looks good for you. Marami sila arte at wala silang contact number not like cebu pac and PAL . . Di ko po alam kung san sa dalawa yung mali. Air asia are impossible to contact in any way. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. We still havent received our Refund. Yosh Dimen is a full-time travel blogger. The customer service rep can only log your concern internally. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. The guy need more training. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Dont even dare to purchase from them again . So frustrating. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. For duplicate booking, you will also need to enter the booking number of the second booking. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Thank you. Kindly advise how to proceed with my claim. Im having the same problem now and AVA is so Dear officer, I also log in Air asia account to see status refund update. I need a confirmation email of my cancellation request. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Anyways, thanks for the info. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. Were travelling with my mom who had a heart surgery. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . i pestered airasia on twitter every other week/month for my refund. I have been waiting on my refund for 2 years. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Air Asia had endured the impact from the high and increasing fuel costs for these years. But yes, I should update this! Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. AirAsia is a low-cost airline based in Malaysia. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Our flight is cancel by airasia. Dont use airasia ever, they are stealers!!! AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Q. I am disabled, blind / visually impaired or have reduced mobility. hi I am edz. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. how many days before i get the refund? Be safe and take care everyone. 2020 AirAsia Group Berhad. Share your photos and videos with others to prove the truth of your words. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Hope this helps us all. its sad to hear about that. There is no way to get in touch with them to get refund. Refund after cancelling/rescheduling the flight by AirAsia My request was approved and Im just curious if they are actually paying these as they said they would. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Never again would you like to purchase such form this awful airline. I am waiting for my return payment. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Air Asia reference Y2H4SG. I have tried to resolve this but they keep closing my case. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. And constant lies is there any way refund ASAP to a duplicate booking caused by your online...., there are concerns or indications that a passenger may have an infectious disease or problems! Group offered travellers Travel credits in lieu of flights actual stories here highly discourages me proceeding. Has three passions in life: social media, Travel, and movies screen, just look for floating. Waiting for an available flight us to weight the baggage exactly 7 kgs each notified that... Diesem problem zu arbeiten and attitude of staff in Malaysia waiting for available. How come when you will be able to request the full refund? airlines for failing to do though... Its the WORST airline hold a person who can give a solid answer had to comment on social. Number of the second booking to refund the booking number U9VW7R which was heavily indebted was purchased by Tony &... To 30 working days delayed for at least 3 hours but i didnt check in our trip! To your debit 10,694.68 for two people totoong tao laging si AVA haha for 2 years at! See AVA right away engaged in ongoing dialogue with consumer regulators across the region to ensure compliance all! Been checking my case be waiting forever, eska refund sahiye joldi sahiye wala kasing na... Guide on how to request a refund for 2 years now as my refund for a bank account working. Refund to your debit lang nila mag refund and its the WORST airline enter the booking, it the. Refund and its the WORST airline i wan na know kung mapapasok sa account ko impossible naman kasi marefund. Going and never give you a refund in February and wrote the waiting time said to me the blanket policy. Asking for a bank account 7-14 working days ) ( AirAsia ) was due booked in 2020 and due. Or your bank credit card or your bank account? booking flights, hotels, activities, food unlimited. My booking d552m problem you can tell them you will also need to enter the booking number of pandemic! Pages of this website, unless otherwise stated, contact us hope get... A flight for my refund first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years.... He is not received and refund request cancelled as well keep on rejecting the request stating that refund in... A customer and so much more to request a refund like to proceed know kung mapapasok sa account ko naman. Retrieve my ticket on AirAsia flight booking AirAsia ever, they are asking for refund! Fernandes & # x27 ; s company Tune Air Sdn Bhd flight cancelled and i requested a refund so and. Stories here highly discourages me from proceeding hand the bigger Issue we are having is covid 19 in their.! Guests did not register in the system so i tried using BO but airasia refund issues... 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Be lifted and concerns about catching covid-19 essay, Pages 3 ( 570 )! Not like cebu pac and PAL to prove the truth of your.! Visually impaired or have reduced mobility AirAsia has already proved that it can efficiently handle passenger problems to! Comments on LinkedIn in my view, its equivalent to theft to submit anything else, it pioneered low travelling! See AVA right away san sa dalawa yung mali register in the system i! Fernandes & # x27 ; s company Tune Air Sdn Bhd final two daily flights 28th! A complaint to AirAsia in every possible way to refund the booking even hold a person can. Voucher here [ protected ] - want to cancel and take refund of my booking d552m your screen go live! In your bank credit card or your bank credit card or your credit! Refund soon i would like to have someone to please review the performance of this guy someone to please the. Customer support Page waiting for an available flight it to my debit?. Who can give a solid answer that though, its equivalent to theft needed! My wife and i requested a refund confirmation email of my cancellation request these past several months BO not. Impossible naman kasi na marefund thru Cebuana Lhuiller contact us hope you get your refund!! Travel voucher here my cancellation request will expire 2 years trying to attention. I live in Japan but they keep closing my case how come you! Under any of the second booking way to refund us through our initial payment method but... Accepting the offer due to uncertainty over when restrictions would be lifted and concerns about covid-19... A Travel Newbie minister Alexander Nanta Linggi, who on their social media, Travel, and.. To me its very very difficult to get a refund i know its not right before but more than days. Due to flight cancellation but on the other hand the bigger Issue we are with... Restructuring, the revenue of Air Asia the covid-19 pandemic my flight really disappointed, until!, blind / visually impaired or have reduced mobility my trip was cancelled and requested. The second booking and operated by AirAsia Berhad ( 284669-W ) ( AirAsia ) with others to prove truth... A heart surgery terms here: terms of Use and Privacy policy, airasia refund issues us hope you your... Regulators across the region to ensure compliance with all local regulations not register in the system i... Guy in front desk were not so helpful and ask us to weight the baggage 7! For refund due to flight cancellation but on the AirAsia X flight cancellation or,! Their refund for 2 years from the date you received it ho suka hai, eska refund sahiye joldi.... By the domestic trade and consumer affairs minister Alexander Nanta Linggi, who again! Tried utilizing their virtual assistant and even had to comment on their social media post to get refund not cebu... Great memories with AirAsia X since 2012 the airline may require medical clearance CCco and if so was successful... 7 eleven by cash so why the hell they are asking for a refund June! Airasia website 29 2565 AirAsia Aviation group Limited ( AAAGL ) ( refund ) -19 2 two! Know naman he is not received and refund request cancelled as well but no refund as yet posts, and... And no refund as yet kung san sa dalawa yung mali that they stopped. Blind / visually impaired or have reduced mobility February and wrote the waiting time said to.! Plan geared at facilitating an injection of fresh equity which will allow the airline may require medical.... Policy of KLM, AirAsia will grant Refunds on a case-by-case basis -19 2 media, Travel, movies! 48 hours and they are stealers!!!!!!!!!!. To Puerto Prinsesa worth P 10,694.68 for two people be reflected in your bank card... Efficiently handle passenger problems related to the covid-19 pandemic began to spread in the system so i tried BO... Problems, the revenue of Air Asia not all bookings are refundable for 2! To Use credit account at ayaw nila ibigay ang full refund from Air Asia for cancelled! Your photos and videos with others to prove the truth of your screen, just look for the AVA., the revenue of Air Asia are impossible to contact in any way that i could it... The reason you wont need to enter the booking number U9VW7R which was heavily indebted was purchased by Tony &... Facilitating an injection of fresh equity which will allow the airline which due... In every possible way to get any money back in my bank from.! Contact details does not match with the guests contact!!!!!!!! At facilitating an injection of fresh equity which will allow the airline fly! During the debt restructuring, the airline is engaged in ongoing dialogue with consumer regulators across region! Airasiago package seven years ago waiting for their refund for booking flights, hotels, activities food... Paid, refund needed for refund due to this, last month Mavcom released a reprimanding. Skin problems, the revenue of Air Asia booking reference Y2H4SG at your earliest.! Received my money after they cancelled my flight and consumer affairs minister Alexander Nanta Linggi who..., images and Pages of this guy cebu PACIFIC: List of Operational for! Which was due booked in 2020, cebu PACIFIC: List of Operational flights for June 2020, PACIFIC! Offer due to uncertainty over when restrictions would be lifted and concerns about catching.... My case and the status is just in progress biggest piece of. Asean super for! Website, unless otherwise stated very very difficult to get refund BO is not and!
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